Sharing and building Solution Focused practice in organisations
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However, not all qualities are equal. Some are more important than others. The most important qualities are the ones that customers want. These are the qualities that products and services must have.
So providing quality products and services is all about meeting customer requirements. It's all about meeting the needs and expectations of customers. So a quality product or service is one that meets the needs and expectations of customers."
Cited from ISO 9001 Definition Translated into Plain English
http://www.praxiom.com/iso-definition.htm#Quality
What is your understanding, what quality should be? How it can affect your onw practice? If you are interested in similar topics, join us.
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Permalink Reply by Frank Soco on
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What are ISO requirements? what benefits can you get by being ISO certified?
Read this article: http://ecologygie.wordpress.com/2009/01/08/what-can-an-organization...
More info on ISO and ISO 9001 2008 -
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Welcome to the SOLWorld Resources section. This part of the site features information about the SOLWorld network, our past events and materials from our previous website. It will take some time to update all the information, so thanks for your patience.
Information in this part of the site is 'read-only'. If you want to start discussions, please go to the Forum or Groups. …
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